We hope you will love your Merah Vodianova order, but in the unfortunate circumstances that you are unhappy with our products for any reason, unless they are sale /discounted/ special price items, they can be returned for an exchange or refund provided that the following guidelines are observed.
1. You contact us for authorisation for the return within 7 days of receipt of goods. Please email firstname.lastname@example.org quoting your order number.
2. Goods must be received by our warehouse within 7 days of the authorisation being granted.
3. Goods should be returned unworn and packaged as per the original order with all tags in place, folded and wrapped in the original tissue paper and inside the original unmarked gift box.
4. All items should be returned in the original cardboard outer carton which protects the gift box. If this is impossible then an alternative cardboard outer may be used.
5. Your return should include our returns slip which you can download here
so we are able to identify the return quickly and efficiently. In the case of gifts, please ensure the name of the purchaser is quoted in all correspondences.
Failure to adhere to these guidelines may result in delays processing the return, deductions being made to the value of refunds; and exchanges/refunds being refused.
We suggest goods be sent back to us using a registered/traceable service, as we cannot be held responsible for goods which are lost or damaged in transit.
Please note, we do not refund shipping costs/duties and taxes incurred. Nor do we cover the charge for returns/exchanges to be sent back to us, with the exception of goods that are faulty.
We are unable to process exchanges
Please note that refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. This is outside of our control. Shipping fees cannot be refunded.
Please note that all sales of sale items (those displaying a reduced price and orders purchased with a discounted/special code) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.
Please note that all sales of Preorder items, as well as custom pieces, are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.